Welcome Bolters!

Welcome to our customer engagement page! We’re glad you’re here. Find the latest training resources, release notes, and upcoming events, as well as insights from customers and product experts.

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Release Notes
What’s New
PerfectServe Ramps Up Lightning Bolt Innovation with Full AnesthesiaGo Integration, New Automation Capabilities

Read the announcement and click here to watch a 2-minute video, or schedule a live demo.

AnesthesiaGo is the first and only solution that automatically generates daily case assignments in accordance with your group’s policies to save time, minimize human error, and allow you to focus on patient care.

Clear Medical Imaging Enhances Provider Satisfaction With Lightning Bolt.

Clear Medical Imaging implemented Lightning Bolt to save time and increase provider satisfaction with equitable schedules and higher time-off request approval rates. Read the case study.

Solution Tips & Resources

To view Lightning Bolt training videos and helpful articles, please click here. Can’t find what you’re looking for? Contact our team – we’re delighted to lend our support.

User Tips
Create and Manage User Accounts:

When adding new personnel, remember to create corresponding user accounts so the user can access the system, view the schedule, and perform scheduling actions. Follow the steps outlined in this guide to create and manage user accounts.

Browser Tip

It is important to keep the latest approved internet browsers up to date to ensure an optimal Lightning Bolt experience. Here are the browsers and minimum versions we recommend: Chrome (87, or 89 and greater), Microsoft Edge (80 and greater), Firefox (84.0 and greater).

Need help? Ask!

Featured Customer
Highlight from 2022 Lightning Bolt User Summit: Customer Panel

A number of your peers joined a panel to share how leveraging Lightning Bolt to support ancillary services maximizes the efficiency of clinical workflows across the care continuum. Hear their unique use cases and value stories.

Integrations

Lightning Bolt works with many partners to support your business goals. Learn how our integration with Epic supports on call look-ups.

With integration, real-time on call schedules created and managed in Provider Scheduling powered by Lightning Bolt can be delivered directly to Spok MediCall’s call center platform. Locate on call providers quickly without pivoting to a different application, referring to out-of-date schedules, or manually entering schedules into Spok MediCall.

Release Notes

August 30th, 2023

Updates Include:

  • Ability to bulk add personnel to a department from the personal page within Setup.
  • Mobile: We have increased the mobile active session from 7 to 30 days (a user will remain logged in the mobile application as long as the user has accessed the mobile application once in 30 days).

August 31st, 2023

Updates Include:

  • New tables and columns added to data warehouse shipping.
  • Personnel mapping using NPI: We will now be able to link provider accounts based on the NPI between Lightning Bolt and integrated vendors.
  • Update to our data shipping process to upload files to our local environment first followed by individual customer sftp sites.
  • We are introducing a new setting for the Epic SER integration that will prevent the scrubbing of formatting from pager and cell phone records before shipping the data file

Support

We’re here to help!

Need additional support? Contact our team directly at support@lightning-bolt.com or submit a request below.

Support hours: 8am-8pm EST

Training & Events

Lightning Bolt Training Series

Designed to support schedule administrators new to the solution or looking for a refresh, Lightning Bolt experts will walk users through key components of the solution in this upcoming webinar training series. To join us, please click on the registration links below.

May 2 at 10AM PT/1PM ET: Personnel  

Learn how to: 

  • Add/Edit/Expire/Delete Personnel  
  • Create/Edit/Delete Personnel User Accounts 
  • Manage User Access Roles and Personnel Groups

May 4 at 10AM PT/1PM ET: Assignments  

Learn how to: 

  • Add Holidays 
  • Add/Edit/Expire Assignments 
  • Create Assignment Eligibility and Compatibility 
  • Create Assignment Groups 

May 9 at 10AM PT/1PM ET: Rules  

Learn how to: 

  • Create/Edit/Delete Rules 
  • Deactivate/Reactivate Rules 

May 11 at 10AM PT/1PM ET: View Manager  

Learn how to: 

  • Create and modify views in View Manager 
  • Manage views access 
  • Use views filters 

May 16 at 10AM PT/1PM ET: Schedule Manager & Editor  

Learn how to: 

  • Create/Generate Schedules 
  • Publish/Unpublish Schedules 
  • Make Schedule Changes in Editor 

May 17 at 10AM PT/1PM ET: Viewer  

Learn how to: 

  • Make Schedule changes 
  • Edit Assignment Slots 
  • Understand differences between Editor and Viewer 

May 23 at 10AM PT/1PM ET: Tallies, Reports, and Analytics 

Learn how to: 

  • Manage Tallies
  • Create/run/filter Reports 
  • Utilize Analytics 

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