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Our Story
Journey to Market Leader
Founded in 2002, Lightning Bolt (known as PerfectServe Lightning Bolt Scheduling today) has developed deep domain expertise in the areas of physician workflow, hospital operations, artificial intelligence, and professional balance. Managing more than three million physician hours each month, Lightning Bolt is the trusted solution for hospitals and health systems and works to align the interests of their physicians and facilities to promote work-life balance, productivity, and patient access.
Joining PerfectServe
In early 2019, Lightning Bolt was acquired by PerfectServe, a leading player in the clinical communication and collaboration space. This was a natural next step for Lightning Bolt and an ideal fit for both companies, as scheduling and communication go hand-in-hand when it comes to facilitating real-time patient care and complex clinical workflows. You can read the full press release here, but this note from the announcement is an apt summation of the partnership’s benefits:
“Empowering [PerfectServe’s] solutions with [Lightning Bolt’s] AI-driven physician workforce management capabilities will reduce the administrative burden of scheduling, further optimize communication workflows, and increase the timeliness of patient care by improving access.”
Our Commitment
Like any business, Lightning Bolt has grown and evolved over the years. However, one thing that hasn’t changed is our core mission: working with our healthcare organization partners to improve provider wellness and satisfaction, reduce time used to create schedules, and improve patient access with advanced technology that auto-generates complete, accurate, equitable, and optimized schedules every time.
Meaningful change matters. Be a part of it.
See what others are saying about PerfectServe.
Amy Anderson
Amy Anderson
Amy Andersen is vice president of North Highland with over 20 years of experience in strategic consulting, healthcare provider systems, population health and prevention, health policy, and consumer and provider engagement. She has worked with both commercial and government clients in the provider and payer sectors as a consultant at IBM, Philips Healthcare, Booz Allen Hamilton, The Lewin Group, and Lumeris, with a focus on population health, value-based care, ACO development, and digital health. Amy led strategic and regulatory initiatives for The Permanente Medical Group at Kaiser Permanente for more than 10 years, including driving physician engagement in clinical and operational improvement and technology-enabled pilots to improve clinical and operational effectiveness and patient and provider experience. She also led quality programs for the Pacific Business Group on Health, a premier California-based consortium of large employers, and managed provider group and health plan collaborations to improve access, quality, and cost measures. Amy holds a B.A. from Mount Holyoke College and a M.A. from the University of Essex (United Kingdom).
Dianne Ansari-Winn, MD, MPH
Dianne Ansari-Winn, MD, MPH
Dianne Ansari-Winn, MD, MPH is an Anesthesiologist and certified Physician Development Coach who received her Bachelor of Science, Medical Doctor, and Masters of Public Health from the University of Michigan, Ann Arbor. Dr. Ansari-Winn’s mission is to change the healthcare system so that all physicians live with health, energy, alignment, love, joy and fulfillment. She has founded the Physician Vitality Institute to serve that mission and thereby help doctors heal the world.
Jennifer Dyer, MD, MPH
Jennifer Dyer, MD, MPH
Jennifer Dyer is a pediatric endocrinologist in private practice in Columbus, Ohio; an accomplished behavioral researcher currently with Stanford University as a guest researcher; a mobile health entrepreneur as the creator of the award-winning EndoGoal Diabetes Rewards App; and a social media enthusiast (@DrJenShineDyer). Dr. Dyer is a thought leader in driving data-based health outcomes and behavior change with mobile health, gaming, and social media, which she has discussed with Diabetes Technology Society, American Diabetes Association, the White House, Doctors 2.0 & YOU in Paris, TEDx, SXSW, Stanford, Mayo Clinic, mHealth Summit, and Harvard, to date. Dr. Dyer attended medical school at the University of Texas Health Science Center at San Antonio, graduating with a MD degree in 2000. She completed her pediatric and endocrinology medical training at the University of Texas Southwestern Medical Center at Dallas in 2006. She then attended the Ohio State University College of Public Health, graduating with a Master of Public Health degree in health behavior studies in 2008.
Scott Fruhan, MD, MBA
Scott Fruhan, MD, MBA
Scott Fruhan, MD, MBA, is a clinical fellow in global health at the University of California, San Francisco and a clinical instructor in emergency medicine at San Francisco General Hospital. Dr. Fruhan received his MBA from Harvard Business School, his medical degree from Columbia University, and completed his emergency medical training at the University of Wisconsin. His areas of interest include healthcare quality improvement, emergency medical systems in developing countries, and the interaction between systems design and physician behavior.
Richard Fury, MD
Richard Fury, MD
Dr. Fury is a Board Certified Family physician with interests in technologies which enhance access, patient engagement and affordability of healthcare. He is the former director of Kaiser Permanente’s Technology Group where he led teams developing applications to enhance physician practices as well as websites for patient access and service. Dr. Fury is the Chief Medical Officer at Peach Tree Health and devotes his time to practicing urgent care and promoting technology driven healthcare efficiencies.
Nirmal Govind
Nirmal Govind
Nirmal Govind is the Director of Studio Production and Streaming Data Science at Netflix, where his team works on improving Netflix streaming quality around the world as well as scaling original content production by using advanced analytics, machine learning, and experimentation. Previously, Nirmal was the CTO at Lightning Bolt and led the development of the flagship scheduling product based on mathematical optimization. Nirmal has also worked in the semiconductor industry and helped develop Intel’s first fully automated scheduling system for complex and capital intensive processing areas in chip manufacturing fabs. Nirmal holds PhD and Master’s degrees in Industrial Engineering and Operations Research from Penn State and UC Berkeley respectively, and a Bachelor’s degree in Mechanical Engineering from the Indian Institute of Technology, Madras.
Mike Hoaglin, MD
Mike Hoaglin, MD
Mike Hoaglin, MD is a practicing physician and digital health expert who is currently a medical virtualist for Oscar Health, a technology-focused insurance company. He received his medical degree from the Perelman School of Medicine at the University of Pennsylvania. Dr. Hoaglin holds undergraduate degrees in biomedical and electrical engineering from Northwestern University. He also has extensive EHR design and implementation expertise. He was previously Director of Medical Content for Doximity, Clinical Scholar-in-Residence for Practice Fusion as well as an Epic EHR consultant for Accenture. While in medical school he also wrote policy for the initial Meaningful Use regulations while working at the Office of the National Coordinator for Health IT in Washington, DC.
Sandeep Jauhar, MD
Sandeep Jauhar, MD
Sandeep Jauhar, MD, has written two best-selling medical memoirs – Intern: A Doctor’s Initiation and Doctored: The Disillusionment of an American Physician – both published by Farrar, Straus and Giroux. A practicing cardiologist, Dr. Jauhar earned a PhD in experimental physics at the University of California, Berkeley before going on to study medicine. He is currently a contributing opinion writer for The New York Times.
Siddhartha Nambiar
Siddhartha Nambiar
Erin Parrish Reade, MD, MPH, FAAP
Erin Parrish Reade, MD, MPH, FAAP
Erin Parrish Reade grew up in rural eastern North Carolina. She graduated with honors in History from the University of North Carolina at Chapel Hill before completing her medical education at East Carolina University. During her pediatrics residency at East Carolina University, she also graduated with a master’s degree in Public Health. Following a year of pediatrics practice on the Outer Banks of North Carolina, she trained in pediatric critical care at the Children’s Hospital of Philadelphia. She has practiced pediatric critical care medicine in Chattanooga, Tennessee since 2009 and is board certified in both pediatrics and pediatric critical care medicine. She is married to Clifton Reade MD, FACS, and enjoys spending time with her husband and children, Coleman and Campbell.
Hemalee Patel, MD
Hemalee Patel, MD
Dr. Hemalee Patel is board-certified in Internal Medicine and currently practices in San Francisco, CA. She speaks frequently on lifestyle medicine and population health topics that empower and educate individuals and healthcare organizations using the latest technology and scientific advances in health and wellness to prevent and control the development of chronic disease. Dr. Patel served on the board of the Physician Wellness Committee at Stanford and is an advocate for provider self-care who has conducted research on provider resilience and prevention of burnout. Her passion for physician wellness led her to develop workshops for medical students and residents on provider well-being, including navigating life after medical training and sustaining longevity and joy in medicine.
Robert Rowley, MD
Robert Rowley, MD
Robert Rowley, MD, is a practicing family physician and healthcare information technology consultant. Dr. Rowley served as Chief Medical Officer for Practice Fusion from the company’s inception through 2012, having created the underlying technology in his own practice that was used as the original foundation for the web-based EHR. Since then, Dr. Rowley co-founded and now serves as Chief Medical Officer of Flow Health, a next-generation data aggregation and normalization platform for care teams, health plans and patients. With 35 years in clinical practice, Dr. Rowley holds a depth of experience and expertise in health care gained from time as a board member and medical director for Hill Physicians Medical Group and as a developer of the early EMR system Medical ChartWizard. His family practice in Hayward, CA, has functioned without paper charts since 2002.
Maryam Shapland, MD
Maryam Shapland, MD
Maryam Beltran Shapland, MD is a board-certified Emergency Physician who is currently employed as a medical director in life insurance. She practiced Emergency Medicine for 8 years, and during this time she was a strong advocate for physician well-being, serving on the Emergency Department Council, Peer Review Committee, and Acute Staffing Committee. In addition, she was the advisor for the ED scheduler, where she ensured that her partners had balanced and workable schedules. Since she transitioned to nonclinical medicine she has been featured in several articles discussing physician burnout and nonclinical careers. She received her medical degree at the University of MN-Twin Cities and completed her residency in Emergency Medicine at the Johns Hopkins Hospital. She has a strong interest in global health and has a postgraduate certificate in this field, and has participated in multiple international medical missions. She is married to James Shapland and they have two wonderful children, Isabella and Antonio.
Janae Sharp
Janae Sharp
Janae Sharp is an experienced health IT executive and an expert in physician burnout and patient engagement. She is a physician suicide loss survivor and works with healthcare systems to improve physician workflow and support. Her work uses teaching principles to build strategies for healthcare IT marketing, communications, and interoperability. She works with healthcare teams to disseminate the philosophy of healthcare as a basic human right and to formulate strategies that promote better care delivery through better communication. Janae is a speaker and has been featured in MD Magazine, Healthcare Scene, Healthcare IT News, and on The Dr. Oz Show.
Dr. Kristy Taylor, DHSc, MHS
Dr. Kristy Taylor, DHSc, MHS
Dr. Kristy Taylor, DHSc, MHS, is an award-winning professor, veteran, speaker, and author with over 15 years of experience working in healthcare and education. She is a former Healthcare Administrator in the United States Air Force and received her bachelor’s degree in Management and Human Resources from Park University. She holds a doctorate degree in Health Science and Global Health from A.T. Still University and a Master of Health Science from Trident University International. She is the President & CEO of Heka Healthcare Consulting, which specializes in providing instructional design, e-learning, project management, and lean performance solutions to the healthcare industry. She is the author of the Strategic Healthcare Insights for Today (S.H.I.F.T) Performance mini-e-book series and founder of MDThinks.com. As a researcher, writer, and consultant, Dr. Taylor, is committed to helping to improve the quality of care provided to patients by helping to address the root cause of human performance issues. She has a proven track record of successfully empowering individuals and teams through effective coaching, feedback, mentoring, fostering creativity, and rewarding efforts.
Jeremy Topin, MD
Jeremy Topin, MD
Jeremy Topin, MD, is a board-certified critical care specialist in the Chicagoland area. Originally trained in both internal medicine and pediatrics at the University of Chicago, he went on to specialize in adult pulmonary and critical care at Northwestern Hospitals. His areas of interest include complex medical decision at the intersection of critical illness and the end of life as well as physician burnout and wellness. His writing on these topics has been published in The Washington Post, Chicago Tribune, STAT News, and KevinMD. He is currently enrolled in the MPH program at the Johns Hopkins Bloomberg School of Public Health where he plans to continue more formal studies in these areas.
Matthew Wetschler, MD, MPH
Matthew Wetschler, MD, MPH
Dr. Matthew Wetschler lives and works in San Francisco. He is a practicing emergency physician and has a deep interest in the phenomenon of physician burnout. During residency, he helped shape a comprehensive wellness program, and he lectures on the topic of burnout and resilience nationally. Dr. Wetschler has a touring collaborative art project, At The Still Point, that encourages dialogue amongst care providers on experiences of fatigue and replenishment. He attended residency at Stanford University, completed his medical degree and master’s of public health at University of North Carolina, Chapel Hill, and holds a dual bachelor’s degrees in philosophy and fine art with a focus on painting.
Sarah Zweifach
Sarah Zweifach
Sarah Zweifach is currently an MD candidate at New York University and has dedicated her professional life to driving better health outcomes by bridging the gap between medicine and technology. Prior to medical school, Sarah worked in a variety of digital health settings, from a life sciences-focused data analytics startup, Zephyr Health, to a seed fund for digital health, Rock Health, and, most recently, one of the largest healthcare corporations, McKesson, doing product marketing for an oncology-specific EMR. Sarah’s work in medical technology, coupled with previous experience in integrative medicine and wellness, reflects her belief that to solve healthcare’s most pressing challenges, multi-disciplinary teamwork and solutions are necessary. Sarah is originally from Washington, DC, attended Brown University, and is a running, dance, and general fitness enthusiast.