Lightning Bolt User Summit

September 25-26, 2024

Chicago, Illinois

Highlights from the 2024 Lightning Bolt User Summit

Welcome Address with Taylor Rohrberger, President, PerfectServe

PerfectServe Unite

To improve patient outcomes, streamline clinical workflows, and enhance provider satisfaction, health systems require an end-to-end solution that seamlessly and effectively connects and powers the entire care continuum. Vice President of Clinical Informatics, Miriam Halimi, toplines PerfectServe’s cloud-based suite of integrated solutions, and how together, PerfectServe technologies ensure timely, accurate information sharing across care teams to enhance collaboration, drive efficiencies, and accelerate speed to care.

Customer Spotlight: The Munson Healthcare Unite Story

Jim Keller, System Director, Christine Perry, System Director of Anesthesia and Perioperative Services, and Aleisha Leusby, Executive Director of Neurosciences Service Line, are interviewed on Munson Healthcare’s decision to select PerfectServe as their partner for system-wide communications and scheduling. Hear perspectives on the factors that drove Munson’s decision, the benefits of a single-vendor solution suite, and learnings from a multi-technology launch. As Munson Healthcare continues its journey towards unifying platforms to improve clinical care, they share how PerfectServe Unite supports their organization’s vision for ongoing exceptional outcomes.

Customer Spotlight: Enhancing Enterprise Workflows with Lightning Bolt

Lucy Dennis, Vice President of Operations at St. Luke’s Health System, shares her experience transitioning the enterprise to Lightning Bolt scheduling as the single source of truth for on-call schedules. Lucy talks about how Lightning Bolt accommodates growth, serves as the foundation for accurate provider compensation, and integrates to drive enhanced workflows.

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Inside the Enterprise Buying Process with Dr. Nick Perkins, Associate Chief Medical Informatics Officer, Prisma Health

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Provider Adoption & Change Management

Lightning Bolt’s Sam Snider, Principal Consultant, and Ryer Hedderman, Manager, Customer Solutions, step attendees through challenges with provider change management and share best practices from The Playbook, focusing on provider adoption and change management.

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Capturing Return Investment: The Children’s Minnesota Success Story

Justin Nelson-Deering, MHA, CPhT, Director of Ambulatory Services – Center for Bleeding and Clotting Disorders at Children’s Minnesota, walks through his organization’s journey to evaluating scheduling vendors and the key differentiators that drove Children’s Minnesota to choose Lightning Bolt. Justin also talks through how he collaborated with Lightning Bolt’s technical team to support the unique requirements of his grant-funded Center for Blood Disorders program, as well as how he calculated return on his Lightning Bolt investment, translating CBD team hours spent creating and maintaining schedules into financial savings.

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Lightning Rounds: Customer Best Practices & Success Stories

Carol Weir, Administrative Assistant, Hospital Care Management, Prisma Health
Dr. Jeffrey Meckler, Medical Director & Kimberly Nix, GME Program Manager, Santa Rosa Medical Center
Dr. Louis Magas, Radiologist, Florida Radiology Consultants
By collaborating to understand the specific use cases and value vision for the solution, Lightning Bolt partners with customers to meet the unique needs and preferences of every group we serve. Customer co-presenters share their best practices and success stories. Guided group discussion around learnings allows Summit attendees to apply these practices to their own schedules with support from on-site technical consultants.

Driving Payroll Accuracy, Operational Efficiency, and Provider Autonomy Through Lightning Bolt’s API

Dr. Nick Perkins, Associate Chief Medical Informatics Officer and Hospitalist at Prisma Health, uses Lightning Bolt’s API to seamlessly translate shift data into accurate payroll. In this segment, Dr. Perkins walks through how his team’s use of the API has improved the workflow for hospitalists picking up extra shifts, increased schedule autonomy for providers, and generated operational efficiencies for his department. Dr. Nick Lo, Deputy Chief of Anesthesia at St. Michael’s Hospital, walks through how to leverage Lightning Bolt’s API without advanced coding. Alex Carson, Integrations Manager, steps customers through Lightning Bolt’s new Integrations Library, a helpful tool customers can use to understand the available integration opportunities and value they drive.

Rotations & Requirements: Implementing Lightning Bolt to Prioritize Growth and Support a Complex Clinical Mission

Lightning Bolt optimizes complex residency schedules to meet program requirements and balance resident shifts, while incorporating vacation requests and preferences. Nadia Alamo, Project Manager for Psychiatry at UNC School of Medicine, discusses her transition from a team of 20 admins manually building 18 schedules for 210 providers – attendings, fellows and residents – to leveraging Lightning Bolt to transform her workflow and create optimal, compliant schedules for the UNC psychiatry department.

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Optimizing Transfer Center Operations

Jamie Grau, RN, Director of Care Communications, talks about the journey to replacing her organization’s contact center technology with PerfectServe’s cloud-based Operator Console. Integrated with Lightning Bolt as the source of truth for on-call schedules, Jamie shares how her organization is driving transfer center efficiency and promoting intuitive workflows for her operators.

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