Dr. Kristy Taylor, DHSc, MHS, is an award-winning professor, veteran, speaker, and author with over 15 years of experience working in healthcare and education. She is a former Healthcare Administrator in the United States Air Force and received her bachelor’s degree in Management and Human Resources from Park University. She holds a doctorate degree in Health Science and Global Health from A.T. Still University and a Master of Health Science from Trident University International. She is the President & CEO of Heka Healthcare Consulting, which specializes in providing instructional design, e-learning, project management, and lean performance solutions to the healthcare industry. She is the author of the Strategic Healthcare Insights for Today (S.H.I.F.T) Performance mini-e-book series and founder of MDThinks.com. As a researcher, writer, and consultant, Dr. Taylor, is committed to helping to improve the quality of care provided to patients by helping to address the root cause of human performance issues. She has a proven track record of successfully empowering individuals and teams through effective coaching, feedback, mentoring, fostering creativity, and rewarding efforts.