The VA’s Billion Dollar Patient Access Opportunity

Is a billion dollars hiding in your healthcare operations? Researchers at Lightning Bolt noticed a striking difference in one key statistic between leading health systems Kaiser Permanente and the Department of Veterans Affairs — a 55% gap between the patient-to-physician ratio at the two organizations:

VA Billion Counter

These findings provide actionable insight for healthcare leaders and physician schedulers at any organization looking to optimize operational efficiency, reduce burnout, and increase retention — all while improving patient access to care.

We did the math and found that by more efficiently matching patient demand and physician supply to meet Kaiser Permanente’s ratio, the VA could save $1.6 billion annually — an amount that could help decrease high turnover rates if the VA applies the savings to raise physician salaries to meet national standards.


What we learned