Clinical Alerts: Critical Results Integration

TABLE OF CONTENTS

Overview

Interfaces to EHR, laboratory, and radiology information systems enable instant, reliable, and secure notification of a patient’s critical or abnormal test results (including labs, pathology, images, and imaging reports) to the correct covering care team members.

Practical Benefits

Accelerates Time-Sensitive Critical Interventions:
Simplifies ability to access, update, and view critical results on a mobile device to support workflow and facilitate rapid treatment.

Enables Dynamic Routing to the Assigned Role(s):
PerfectServe’s Dynamic Intelligent Routing® can automatically route critical results to a designated role or to a newly assigned care team member without explicitly identifying the individual with that role assignment.

Automated Escalations:
The system can automatically escalate notifications if the initial recipient does not respond within a specified timeframe. This is particularly crucial for critical test results that demand rapid intervention.

Closed-Loop Process Confirms Message Delivery and Follow-Through:
Transparent message delivery timestamps, read receipts, message acknowledgments, and next steps taken are all visible in the PerfectServe message thread.

Integration Protocols

1. HL7 ADT integration allows messages to deliver patient demographics.

2. HL7 ORU integration message contains information about a patient’s clinical observations (results) and is used in response to an order generated in a clinical system.

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