Hospitals are facing a triple challenge:


Improving patient access


Meeting business objectives


Minimizing clinician burnout


Scheduling of appropriate health care services is a complex issue that requires the balancing of clinical criteria and acuity; patient needs; and organizational resources, structure, and culture.

Brandenburg, Lisa, et al. Innovation and Best Practices in Health Care Scheduling. NAM Perspectives. National Academy of Medicine, 11 Feb. 2015.

There needs to be a physician scheduling solution that optimally balances all three needs from clinicians, patients, and business objectives.



How close did we get to meeting patient demand this year compared to last year?
What is the expected number of appointments seen per provider based on their schedule?
What is the impact of using certain work templates on meeting demand and on provider satisfaction?
Which days are the clinicians resources (supply) above and under the projected demand in patient appointments?



Build an optimal schedule that meets patient demand



How it’s done

Not all clinicians are alike.

  • Some work more than others; some are part-time.
  • Some that are new cannot take full capacity immediately.
  • They vary in their capacity for different types of appointments.

The solution: we utilize clinician Work Templates. 

By looking at these templates, the system knows a provider’s capacity for different appointment types. Then our system builds a schedule that optimally aligns patient demand with available clinician resources, improving patient access and quality of care.



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